Washington Gas' quarterly newsletter informs customers about customer service updates, community activities, energy efficiency and safety tips.

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Dear valued customer,

While gas prices are rising, there are ways to manage and optimize your energy consumption.

With the cold weather season approaching, you may start to use your natural gas appliances more and with natural gas prices rising, this could increase gas utility bills this winter.

While gas prices are rising, there are ways to manage your bill and optimize your energy. Learn how gas prices are set, how Washington Gas charges its customers and tips and recommendations to manage your bill.

SIMPLIFY YOUR LIFE WITH AUTOPAY

You have a lot on your to-do list. Sign up for AutoPay and cross off one task. With AutoPay, money is automatically deducted from your bank account to pay your bill each month. Setting up AutoPay is easy and takes only a few minutes. Once you complete the process, you no longer have to worry about paying bills on time. Easy right?

CONNECT WITH US BY LIVE CHAT

We hear you, Washington Gas customers. Life is busy, and you need more options to reach our customer service department at times that fit your schedule.

The Washington Gas website now offers live web chat. Simply visit the eService customer account page and click the gray widget on the far right side of the page. You will be quickly connected to a friendly customer service advocate who can help you manage your account. It’s that easy!

PAY YOUR GAS BILL BY CASH

Make quick and easy cash payments at any 7-Eleven, CVS, Ace Cash Express, Family Dollar and Casey’s stores near you by using the bar code located on the back of your Washington Gas bill. There is no charge for this payment option. Learn more about how to pay by cash and other payment options.

UPDATES TO ESERVICE CUSTOMER ONLINE ACCOUNT

Washington Gas is in the process of enhancing its customer service portal to provide you with a different look and feel on our eService site when you make a one-time payment, stop or start service or sign up for paperless billing. More changes will come in 2023.

WASHINGTON GAS SPONSORS COMMUNITY TRASH CLEANUPS

In conjunction with Anacostia Riverkeeper, Washington Gas is proud to sponsor high school student volunteers as part of an ongoing initiative to clean up the Anacostia River. Our Community Engagement department initiated this effort and spearheads the activities of this enthusiastic alliance. Volunteers have removed more than 12,000 pounds of waste from the river and surrounding areas in less than a year! Those 6+ tons of trash include plastic and glass bottles, bulk trash, litter and discarded tires.

SPONSORING LOCAL COMMUNITY ORGANIZATIONS

Washington Gas is proud to provide support in our community:

November 4: Good Shephard Housing, Annual Gala - provides resources to transition homeless residents and ensures stable housing and other social safety net needs.
November 5: ARC Northern VA, 60th Anniversary Gala - provides resources and support for individuals with development/intellectual disabilities.
November 7: Washington Regional Association of Grantmakers Annual Meeting - supports resources, information and networking opportunities for non-profits throughout the region.
November 10: Prince George's Community Foundation, Annual Leadership Awards - provides social safety net resources for Maryland residents.

See other events that Washington Gas supports.

WASHINGTON GAS FOSTERS EMPLOYEE INCLUSION AND COMMUNITY INVOLVEMENT

To help foster a positive, inclusive work culture for our employees, Washington Gas has Employee Resource Groups (ERGs), which are volunteer-led groups that bring employees together who share common characteristics, interests or life experiences and are open to all allies. The ERGs provide employees the opportunity to share their history, heritage and culture in the workplace. Not only do these employee-led, executive-sponsored groups help employees feel supported and welcome but they also organize events to engage with the communities we serve through a variety of service projects. This year alone, ERGs partnered with community leaders to talk about issues like mental health, packed lunches for local schools, distributed food to fight food insecurity and hosted high school students to share career advice and opportunities to work in the energy industry.

Washington Gas has six ERGs:

African American Resource Council (AARC)
- AARC’s mission is to create a community that advances inclusion, cultural awareness, organizational equity and opportunities for African Americans.
InspirASIAN
- InspirASIAN’s mission is to provide a space for discussion and learning around Asian-related topics and experiences and promote a culture of diversity, innovation and inclusion throughout all levels of the organization.
Latino Empowerment and Diversity (LEAD)
- LEAD is committed to developing a network of employees that promote cultural diversity and professional development, consequently fostering a welcoming atmosphere for the Latino and multicultural community while contributing to the success our organization.
PRIDE
- PRIDE is an affinity group dedicated to supporting Lesbian, Gay, Bisexual, Transgender, Queer or Questioning (LGBTQ+) employees. The group’s mission is about fostering and promoting awareness and inclusivity in the workplace.
Veterans of WGL (VOW)
- VOW is comprised of Military Veterans who organize activities and participate in fundraisers and community service events that salute and support our military service members.
Women’s Leadership Network (WLN)
- WLN brings together women of diverse backgrounds and talents to increase engagement for women in the company and provide a forum for mentorship, professional development and networking.

We believe that our ERGs serve as a resource for our employees and help us further our organizational goals and live our fundamental core values. Our success is driven by a skilled team of valued employees. We seek and train the best people—the future of our company. Interested in joining our organization?

Explore our available positions.

THE BENEFITS OF ENERGY CONSERVATION AND EFFICIENT TECHNOLOGIES

As consumers of energy, we can take steps to conserve energy and improve the efficiency of our appliances. Whether it is electricity or natural gas, using less energy to power our lives and livelihoods has a positive impact on the planet and can lead to emission reductions.

Washington Gas is dedicated to helping homeowners, businesses and disadvantaged communities throughout the District of Columbia metropolitan region reduce their natural gas consumption. Washington Gas’ energy-conservation programs are expansive and diverse, with offerings that include rebates to lower the upfront cost of high-efficiency equipment, recommendations for small energy-saving actions, easy-to-install DIY measures, whole-home weatherization assistance and implementation of large-scale, customized commercial retrofit projects.

In addition to implementing high-performing, cost-effective programs, Washington Gas is committed to placing itself on the cutting edge of the latest energy-saving technologies and methods.

WEATHERIZATION ASSISTANCE PROGRAM AVAILABLE IN DC

Through the Weatherization Assistance Program (WAP), eligible families receive energy audits performed by local contractors who also install audit-recommended energy efficiency measures. Typical weatherization measures may include insulation, duct sealing, heating, and cooling systems repairs or replacement, air infiltration mitigation and installing ENERGY STAR^® lighting and appliances.

To qualify, you must first be approved for the LIHEAP Energy Assistance Program or someone in the household must currently receive Social Security Income or Temporary Assistance for Needy Families (TANF). Once you apply for LIHEAP and indicate your interest in WAP, a DOEE representative will contact you for the next steps.

NOW AVAILABLE FOR VA CUSTOMERS: ENJOY UP TO $700 IN EQUIPMENT REBATES

Washington Gas is pleased to announce that high-efficiency equipment rebates are available for Virginia Washington Gas customers. Through the Washington Gas Home Energy Savings Program: Virginia, Washington Gas customers can now save up to $700 on home heating equipment, $400 on water heating equipment, $50 on smart thermostats and $75 on energy-efficient natural gas fireplaces.

CLAIM FREE PRODUCTS TO HELP REDUCE YOUR GAS BILLS

In just 5 minutes, you can learn what uses the most energy in your home with a free online Home Energy Assessment. Based on your Home Energy Assessment results, you may be eligible for a free Energy Conservation Kit from Washington Gas.

Big energy savings can begin by making small changes in and around your home. The energy-efficient items contained in the kit help to reduce your gas usage and bills.

ENROLL IN OUR ZERO-COST INCOME-QUALIFYING ENERGY EFFICIENCY PROGRAM

Eligible income-qualifying customers will receive a visit to their home from our professional partner, Community Housing Partners (CHP), to install certain energy-saving products based on whether they have natural gas water heating, space heating, or both. This is done at no additional cost to you.

Products/services available at no cost to qualifying customers may include water heater tank insulation, water pipe insulation, furnace clean and tune up and much more.

SAVE 15% MORE ON ALL HIGH-EFFICIENCY EQUIPMENT REBATES

Washington Gas has made a commitment to lend extra support and savings to residential customers in Maryland by increasing rebates by 15% until December 31, 2023. Washington Gas customers can now save up to $805 on home heating equipment, $100 for home heating tune ups, $460 on water heating equipment and $90 on gas dryers.

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