Customer Support Request

Thank you for being a valued customer. We are sorry that you have had difficulty reaching us. We are working hard to improve our customer service experience to reduce the unacceptably long hold times you may have experienced in calling our Call Center.  

We have several improvements underway to make things right because we want to deliver the best possible service to you. After you complete this form, a member of customer experience team will reach out to you to provide assistance.   

Please note that if you are contacting us about service disconnection, we have suspended residential customer disconnections across our service territories in Maryland, Washington, D.C., and Virginia, as well as late fees, through the end of the year.